Quality & Safety

Patient Satisfaction

At St. Joseph Hospital, for over 78 years, we have emphasized our Core Values of Dignity, Service, Excellence and Justice as we provide the communities of Orange County with compassionate service. We work very hard to ensure your experience and satisfaction with your care and service is the best possible. We hope you will strongly agree that we are providing you with great service. When you are with us, please let any member of our staff, or a supervisor, know if we can help improve your stay or visit.

AVATAR International — What Our Patients Say About Us
AVATAR International is a consulting company that compiles in-depth patient survey information for hospitals to help hospitals provide better patient care. Patients are asked to rate their experience, including environment, safety and quality of physician and nursing care.

The following patient satisfaction scores are for May 2009 to May 2010:

Patient Care Area AVATAR
National Average

St. Joseph Hospital
Current Performance

Emergency Department 84.49 83.91

Inpatient Behavioral Health

84.54

85.26

Inpatient Services

89.23

90.60

Outpatient Services

91.40

92.54

Obstetrics

89.64

89.15

Outpatient Surgery

92.97

94.05

To read more about what our patients say about us, click here.