St. Joseph Hospital views every interaction with patients as an opportunity to serve in the tradition of the Sisters of St. Joseph of Orange. Following is a sampling of comments received from patients in 2008 and early 2009. For more patient satisfaction data, please click here.
Breast Program"You are excellent! Best hospital in CA!"
Business Office"I came in to apply for financial assistance. This is NOT something I aspired to do. I was born and raised here in Southern California. I have never applied for any assistance, and I am sad that it is necessary. I fully expected to feel uncomfortable, and that it would be a horrible experience. My Patient Account Specialist couldn't have been more helpful. She treated me with dignity, compassion for my situation, and I have no idea if I am going to be approved for assistance, but I know the staff did all they could. My experience at St. Joseph Hospital was truly a wonderful experience. Thank you for having an employee like Lilly. It shows that her supervisors look for quality people in these jobs. Thank you."
The Center for Cancer Prevention and Treatment"All personnel I came in contact with were exceptional."
The Center for Cancer Prevention and Treatment - Radiation Therapy"All the nurses and dear staff from their hospital were magnificent and very helpful. I had St. Joseph Hospital for all my kids. I believe St. Joseph is the best in California. I thank you all."
"All of the persons giving me treatments were excellent. They worked as team members."
Cardiac Cath Lab"Wonderful experience! I have been involved with this hospital since 1981 to the present time."
"All the staff were extremely helpful to me and my family."
"I have been an HMO member since 1984 and have used 4 different hospitals for surgeries and St. Joseph is so far ahead of all the others. I was treated so good at the hospital and their medical center across the street. Thanks for the chance to give them a pat on their backs. P.S. I hope this can be used to tell others what a lucky patient I am with my HMO Secure Horizon--St. Joseph Hospital Affiliated 'Orange'."
"Perfect. Don't change!"
"The care and professional attitude everyone I encountered instilled great confidence in me and my family members. That confidence was justified by the successful outcome of the operation. It is difficult to pick out one or two from the entire staff-from the schedulers, secretaries, receptionist, processors, lab crew, CT-scan operators, nurses in the cardiac ICU, the team in the cath lab, the cafeteria, the parking attendants, your entire team - from top to bottom was superb!"
"From the pre-registration phone call to the technician who took me out to the car, I have never had a hospital experience in which I was made to feel so comfortable and put at ease. So many small touches that meant so much and I'm sure I will miss some: The horrible patient gown, slippers and think blanket that all patients dread, had been pre-warmed! Everyone, and I mean everyone who asked me if I had any questions not only took the time to listen and answer but they truly seemed disappointed when my wife and I had no more questions to ask. RN kept up a running, polite, professional banter. She took the extra effort to make sure my wife would be in the proper waiting rooms for the various stages of the process. I can't count the number of times I saw her wash her hands but they must be chapped by now. All the Cath Lab people are to be commended for their friendliness, courtesy, respect and professionalism. As a surgical technician of over thirty years I have spent countless hours in a Cath Lab and I know how hectic it can get. Never once did I feel I was being rushed or was just another case. I even had the impression I was the only case they had."
Cardiac Rehab/ Pacemaker Clinic“I would like to state that all staff members in Cardiac Rehab were very helpful and concerned with my recovery. The program is very good and intense enough to help any heart patient recover."
"Staff in pacer clinic are polite and professional. My anxiety was eliminated."
"Keep doing what you are doing! Everything yor are doing is GREAT!"
Cardiac/Renal Unit"During my recent stay at your facility as a patient, I was the recipient of a rare to find these days, quality service. One of the members of your Team, an A.N. on the 3rd floor best exemplifies the core values of your Hospital's Mission Statement. Her love and dedication was exhibited in often the most menial tasks. Her hands are bleached because of the number of times that she washes her hands while attending patients. Her compassion and dedication to my well-being and comfort could be easily confused with the care that I have received in a Starwood's Resort! Saint Joseph is a far cry from the average Hospital, and you are achieving the Gold Standard results among institutions similar to yours because of people like her. Thank you for hiring quality people to give quality care to your patients and clients."
CVICU"The reason for this letter, is to commend our nurse (she now seems like a friend) for her compassion, knowledge and dedication to her patients. I , and my family, cannot thank her enough for the love and care she gave to my husband. She was so considerate of me and my children and grandchildren. She understood our fears and concerns for my husband and did all she could to allay our fears. One of us was with my husband during all of her shift. She explained what she was doing when she tended to his needs and she talked to my husband while tending to him even though he was in a comatose situation. She treated him with such respect. She is truly remarkable young lady and St. Joseph Hospital is lucky to have her."
Emergency Department"Staff -- very personable and friendly -- attentive and reassuring."
"I think it was safe and I don't see that any improvements are needed."
"Physician made call to my home the next day for follow up."
"Keep up the good service rendered in your hospital."
"Over all I received good care. I thank you very much. The doctor who put the stitches in my head was very good, very helpful. May God Bless you."
"Doctor was excellent. So was staff."
"St. Joseph's Hospital is the only emergency room that I would want to go to."
"Emergency Room the care was excellent, the teamwork of the staff was fast & professional, excellent again. Sincere thank you to the staff."
Endoscopy-Inpatient"I felt very safe and comfortable while I was having a procedure. St. Joseph Hospital gave me excellent care."
"My nurse was great. A true credit to the profession."
Endoscopy-Outpatient"The staff at the endoscopy center there are all very professional and caring. They treated all patients with respect and offered comfort measures to relax the patient before procedures."
"I had a wonderful experience, nothing needs to be changed. Thank you for the great service."
"Everything was great, thank you."
"Overall, I am so thankful for St. Joseph Hospital and all its facilities. They are so wonderful."
"I really can't remember the nurses' names. But the only thing I have to say is: They did a great job. They were very attentive and very professional. I would recommend St. Joseph Hospital because I know it's a great hospital. I had all my surgeries there and my four kids."
"The surgeon and nursing staff were very courteous, kind and understanding. The hospital is clean and comfortable. Highly recommended. Currently is the only hospital I will use."
"I wish I remembered the name of the nurse, she was wonderful!!!"
"Everyone was top notch. Thanks again."
General Surgery Unit"The entire staff at St. Joseph was very nice. Everyone was nice, caring and informative. My surgeon was awesome and everyone who assisted him was awesome. I think St. Joseph should be ranked as number one in Orange County!! Your administration staff was very cordial, the nurses were very helpful and the anesthesiologist was informative. My doctor's assistant had an awesome bed-side manor and made me feel comfortable when going into the operating room. I loved the new recovery unit. Thank you St. Joseph and to all the staff!!"
"Very happy with our stay! Everyone was polite, considerate and treated us as if we were the only patients at the hospital."
"All of the staff who treated me from the time I arrived 'till I was ready to go home and wheeled me to the car, basically everyone that was on duty when I was at the hospital was great. I had an awesome room too!!!!, I loved the skylights."
Heart and Vascular Center - Inpatient"I feel St. Joseph Hospital and the Pavilion are the best facilities in the country. Glad I am with their group."
"I think the hospital is great!"
"This is an excellent hospital with excellent service!! Thank you."
"Everything is superior."
"I have been a patient at St. Joseph on and off for many years. I have never had reason to complain about anything. I can't think of anything that made me uncomfortable."
"I was in St. Joes Hospital for angiogram. I was given wonderful care in your cardiovascular short stay unit."
"St. Joe has always taken good care of me. I am very grateful."
Lab - Blood Bank / Donor Center"The staff was fantastic."
"I don't think there is anything to fix. St. Joseph has the best care and I don't have any complaints at all."
Lab - Pavilion"I think you are all great. I wish I could move in. Thank you with all my heart. My doctor is fantastic."
Labor and Delivery"The two biggest thanks go to our Dr. and our Delivery Nurse. We were already extremely happy with our Dr. from our pre-natal care but that happiness turned to complete admiration and gratitude after the work and time he put in to get our little man INTO the world and to keep my beautiful wife IN the world. It also seemed like whenever we needed an answer to a question or whenever my wife needed another procedure, our nurse was there to help. Obviously I do not have an understanding of delivery procedures but to me and my family, the time and effort that our nurse put in was above and beyond anything a stressed out and fearful father and husband could wish for. I truly believe that without our Dr. and nurse's efforts my wife would not have seen the turnaround or success in recovered that she has seen in the last 2 weeks."
Mammography
"I was so impressed with your staff of nurses, your physicians and your state-of-the-art facility that I am going to close my account in Newport Beach and follow up with St. Joseph's on a permanent basis. I would highly recommend your services to family and friends!"
"I felt very safe! I was extremely scared. They made me feel secure and extremely safe! I would do a commercial for St. Joseph's for free! Thank you for having a great department! They were very, very compassionate. St. Joseph should be very proud!! Thank you for all the kindness and care."
"Everything was in order; excellent nurses and doctor."
"I felt very safe, the care here is excellent."
"My opinion of St. Joseph Hospital couldn't be any higher. The best hospital, compassionate caring, great service. Is there another hospital?"
Maternal Fetal Testing"Excellent care and treatment. Wouldn't change a thing! Love the staff!"
"They were all very nice. I never had to wait in line. They were very quick. Always concerned about your needs. I loved the fact that they always offered water and they always had a smile. They pampered me a lot. I felt like a baby."
"All of the maternal fetal testing ladies always made me feel comfortable, important and well taken care of. They are fantastic!!!"
"Everything was excellent."
"I absolutely loved my experience (pregnancy and labor), especially fetal monitoring. The staff was more than accommodating. My delivery nurse was also exceptional, the BEST!!! I can't wait to have another baby. Everyone was warm, compassionate and friendly. Thank you St. Joseph."
"Thanks for taking such good care of me & my baby girl!"
Medical Intensive Care Unit (MICU)
"The staff was on top of things and responded quickly. They were terrific and they saved my son's life with their quick response and exceptional skill. During this process they also took time to ackolwedge me and allow me to ask any questions."
"On behalf of my family, I would like to express our appreciation to the Intensive Care Unit, especially to our doctors, nurse and social worker. During the past two weeks, ICU staff has provided excellent care for my mother. They not only do the job professionally but also do it with extra care and compassion. With the help of the Social Worker, we were able to schedule a family conference with doctors who have cared for my mother to learn about her prognosis and treatment plan. The family conference was very informative which gave us a clear understanding of my mother's condition. We were able to help her making a definite decision about her health condition."
"I am addressing you both as friends of our family and on behalf of each family member. As you know, our beloved sister and aunt, passed from this life at St. Joe's. The facilities in the MICU department are state of the art, and so very accommodating to the patient and visiting family members. THE STAFFING IS EXCEPTIONAL: EVERYONE introduced themselves when entering the room and explained what procedure would be performed. This was all executed with great care and compassion. How comforting it was for our family to know that Norma received the best possible medical care in an atmosphere of professionalism and sincere concern. The little touches of "home love" were so appreciated. The trolley with coffee and refreshments rolled in during Norma's final hour indicated the true hospitality of your facility. We thank you for your love and your care. Our deep gratitude to all the staff that interacted with Norma and us during this a sad week."
"The Staff was on top of things and responded quickly. They were terrific and they saved my son's life with their quick response and exceptional skill. During this process they also took time to acknowledge me and allow me to ask any questions....A special thanks to his RN her caring and concern for him was evident throughout."
Medical Pulmonary Unit"I was completely satisfied with your staff members."
"The nursing staff made my stay as pleasant as I could possibly expect."
Medical/Surgical Unit
"All of the nurses were helpful and friendly ."
"We have been so touched by the care the entire staff has given my mom all week. While the actual names may have changed daily, the superior care for my mom was constant. Please thank them all for us."
Med/Surg/Gyn Unit"All the staff was wonderful on this floor."
"I cannot think of one thing that needs improvement. All staff including the dietary staff made me feel well cared about and eased my situation. I owe my recovery to the doctors and nurses that cared for me during that 2 weeks. I was very scared about my situation but they all were wonderful to me. I owe my life to them all."
"Nurses and aides were excellent care givers. I had only a positive experience during my stay. Thank you for everything."
Medical Telemetry Unit "My husband was well taken care of. The service was especially wonderful. The hospital for him was also clean, quiet and pleasant."
"I like St Joseph Hospital. I have been there quite a few times and have always had good care."
Mother/Baby Unit A"We are very thankful for the nurse that performed the newborn baby check in the mother/baby unit. She heard a 'click' in our baby's hip and we were subsequently able to start immediate treatment for a hip dislocation."
"I had awesome care from the nurses, doctors and anesthesiologists."
"My nurses were awesome!"
"Everyone was great!"
"I plan on having my next baby at St. Joseph's. We were very satisfied with our experience. Thank you!"
" I loved St. Joseph Hospital, the nurses and overall everything. I will continue going to your hospital for my future kids. My doctor was great as well as the staff. Thank you for everything."
"Your nurses are amazing, they made our stay extra special. I will make sure to always deliver at your hospital Thank you."
"My wife and I are brand new parents and our nerves were definitely frayed. Having a kind, gentle, positive, and KNOWLEDEABLE nurse made our first night as parents a breeze... We were honestly sad to leave because we were spoiled by the care."
"...I'm writing to you today in regards to one of your nurses in the Mother Baby Unit. We had the absolute pleasure of working with her as our night nurse for 3 nights in a row. From the moment she rolled our brand new baby girl into the recovery room her positive energy put us at ease. My wife and I are brand new parents and our nerves were definitely frayed. Having a kind, gentle, positive, and KNOWLEDEABLE nurse made our first night as parents a breeze...It's understandable that you need varying personalities in your nursing staff to counter the varying personalities in your patients, but very few nurses contain the skills set that she does. Her balance of personality and professionalism is rare in any industry, but especially rare in the nursing field. Overall, it was her blend of positive, firm, informed and concerned care that made our experience with your hospital a true delight. We were honestly sad to leave because we were spoiled in her luxurious care."
Nuclear Medicine
"PET scan tech was extremely capable, pleasant and knowledgeable."
"I have always had the greatest confidence in the care of St. Joseph Hospital."
"Everything was GREAT."
Oncology Unit"Nursing staff on 3rd floor South were very caring and helpful. Thank you."
"I loved my nurse at the oncology floor. I brought them cookies and a card. I will never forget how caring they were and I think St. Joseph's is wonderful!"
"Pretty hard to find anything wrong. First class all the way! Very much appreciated."
"I am writing this letter to tell you that myself, family, and friends were treated in the most dignified and loving manner by all the nursing staff. I thank them for their devoted service... and for providing such superior medical services."
"My husband, passed away, while residing as a patient in your hospital...I am writing this letter to tell you that myself, family, and friends were treated in the most dignified and loving manner by all the nursing staff. I thank them for their devoted service... and for providing such superior medical services... I would appreciate your sharing this letter with the entire Oncology Staff, 3rd floor, and thank them for making his final days as comfortable as possible."
Orthopedic Unit"I was very impressed with the care I received for my knee surgery. I cannot think of anything you can improve. Wish I could help, but glad to report this."
"Everyone was awesome! I had a great experience."
"Everyone who took care of me was very nice. I wish I could remember their names to acknowledge them personally."
"I had double knee replacement . I'd like to "Single Out" 2 of St. Joe's employees, who made my stay as great as possible. Naturally I was in significant pain and they did everything to make me feel comfortable. I felt they both went above and beyond what could be expected. I think St. Joe's is a great hospital and I'll recommend it to anyone and everyone. I was treated properly by everyone. But these 2 women stick out in my mind. Their willingess to help and their great personalities, made my stay as comfortable as possible."
Outpatient Surgery Center"I was very satisfied with my services provided."
"Excellent experience. The nurses were professional -- yes great."
"I was very impressed with my doctor, who is also my surgeon, as he prayed for me at my bedside before going into the operating room. My family was also with me. Thank you."
"I would like to say once again: Thank you St. Joseph Hospital."
"I can't remember the names, but all the staff was awesome!"
"They all made my hospital stay wonderful and very easy. They were very nice and peaceful about everything. I enjoyed my stay at the hospital."
"Unfortunately I don't know the names of the nurses or the staff members, but everyone I encountered was wonderful, pleasant and helpful. The clean positive environment was very pleasant to be in."
"All the staff members made my stay very pleasant. They were very helpful and because I was afraid I will be take care of. Thanks everyone."
"Great service from all staff members working the late shift. Thank you."
"The entire process was fantastic. SJH provides THE BEST care anywhere!"
"Everyone is great. They even called me at home to see how I was doing. Thanks."
"Just a short note to thank you for having such wonderful and caring associates at the Pavilion. Over the past 18 years I have visited the Pavilion approximately 14 times for different procedures ranging from epidurals to cataract lens replacement and most recently, March 24, 2009, for a hernia repair. The caring and professionalism of your associates during these visits leaves nothing to be desired as they were all so wonderful, caring and helpful from the time I registered at the admission desk on the first floor to the time I left the Pavilion after my surgery. I want to compliment the following associates that made my current visit so pleasant in the order of their appearance: Wednesday March 18, 2009. The admission staff on the first floor. The associates that did the lab work at the blood bank on the 1st floor. The young man who preformed my EKG. Checked in on the 3rd floor out patient surgery reception desk . They have always and in all ways have been so helpful and caring and putting me at ease. Incidentally did I tell you that I will be 82 in June but still have concerns when I do need surgery. Nurses in pre-op were so kind and as gentle as could be. In came the "barber to give me a "shave and a haircut.¨ He claimed that his previous job was at Supercuts and Fantastic Sam's. This is a young man with a great personality and also some humor. My anesthesiologist was very thorough and I did appreciate his attention to all of my concerns. A trip down the corridor to the operating room was very delightful and while I knew that there were others in the operating room I cannot remember their names as I think I was pretty well out. Again many thanks for having such wonderful associates."
Parking Structure"Safety seemed to be a top priority. Parking attendants are safety conscious and courteous."
Physical Therapy - Inpatient"The St. Joseph's Hospital is excellent."
Physical Therapy - Outpatient"I highly recommend all of your physical therapists. They are all very caring, friendly and professional."
"St. Joe's is a great hospital where I have received excellent care over many years."
Radiology - CT "As always St. Joseph did a great job!!!"
"Thank you for the wonderful service."
"From the moment we stepped out of our car at the valet center we received excellent service and care. The professionalism I received as an outpatient at St. Joseph Hospital was certainly of the highest quality. All staff members made a very scary procedure as pleasant and pain free as possible. Every person I had contact with introduced themselves and explained just what the next step would be. They always had time to answer my questions."
"The Pavilion of St. Joseph Hospital looks like the entrance of a 4 star Hotel. We always enjoy when we go there for anything! Keep it up!"
Radiology - Diagnostic"I've been going to St. Joseph's for over 50 years and have had no complaints. Doctors, nurses and emergency personnel have always been professional."
Radiology - Interventional"I always feel very safe while in St. Joseph's - a Great Hospital!!"
Radiology - MRI"MRI staff were all wonderful!"
"The two gentlemen in the MRI room were very helpful and friendly. And the doctor who gave me the shot was very professional -- a class act."
"St. Joe's is my number one choice and has been for as long as I've lived in Orange. 45 years."
Radiology - Ultrasound"My short stay was perfect! (enjoyed the rest!) Ha!"
"I don't remember their names but the radiology nurses were very helpful and kind."
Recovery Room (Post Anesthesia Care Unit - PACU) "All of the staff should be recognized for their commitment, compassion and kindness towards people, as well as exceptional medical care. I believe that the professionalism displayed by the vast majority of the medical personnel at Saint Joseph's hospital probably goes unnoticed on a daily basis. The staff's commitment to providing outstanding medical care benefits the hospital and enhances its reputation with the community that depends on its medical services each and every day. For this reason I would like to thank them for their exceptional care, and for going above and beyond their requirements."
Renal - Chronic Adult"I feel very safe at St. Joseph's! I want to say thank you so much for the social worker assigned to me. When I get worried about things, she always reassures me that things will be ok. That is a great relief to me."
Respiratory Care Services"I have to acknowledge your ancillary staff. They were all amazing."
Sleep Disorders Center"The appointment process is painless and very pleasant."
"Person who conducted my test was excellent. I cannot remember her name."
"Keep up the good work."
Vascular Center"The vascular lab is wonderful, so are the doctors and staff."
Wound Care Center"I did not feel any concern for my safety. Parking lot was adequately lighted, as were doors and hallways. I've been at this facility on numerous occasions, and different times, and have always found conditions for patient safety of the highest standards."
"Everyone at the Wound Care Center was great! Thank all of you."