Admitting
Greet patients, as well as visitors and family members, who are checking in Admitting. provide assistance to Admitting Staff with visitor inquiries, patient escorts, paperwork and deliveries. Very visible customer service position interacting with patients, visitors, and employees. Bilingual volunteers would be great! WEEKDAYS
Ambassador (Pavilion)
Greet patients, as well as visitors and family members, who are seeing their physician, checking in Registration, etc Assist visitors and family members with general building information needs, directions to departments & medical suites. Monitor hospitality needs of family members and respond accordingly. Bilingual volunteers are a plus! WEEKDAYS
Blood Donor Center
Provide support to blood donors and Donor Center Staff and assist with scheduling and recruitment of donors, including visiting with donors and notifying nurse if donor is not feeling well. The chemotherapy and radiation treatments our cancer patients receive to save their lives also deplete red and white blood cells, and platelets that the body naturally produces. Frequent transfusions of donated blood components become their lifeline until they can produce their own blood cells and platelets. Our blood donor center helps meet these needs. WEEKDAYS
Cancer Clinic
Offer refreshments to clinic patients while receiving treatment, Clean chairs and/or other equipment (observing Standard Precautions), Assist staff with other miscellaneous tasks: Stock cups, cookies, coffee and soda in appropriate area for both clinic and radiation oncology, Fold clean linens and restock exam/ treatment rooms as needed. (For both clinic and radiation oncology). WEEKDAYS
Emergency Department Greeter
Greet patients/visitors/family members in waiting areas; help with seating; provide support to patients and family members by visiting with them in the lobby; providing simple comfort items; and coordinating special concerns with the ED staff. Follow EMTALA: all patients are entitled to a medical screening exam therefore we encourage all patients to be seen; notify ED registration & triage nurse if patients leave the waiting room. WEEKDAY AFTERNOONS & EVENINGS; WEEKEND MORNING, AFTERNOON & EVENINGS.
Endoscopy and Pain Management
This department's most common procedures are epidural blocks & colonoscopies, transesophageal echocardiogram (TEE), Lumbar Punctures (LP), & EGD's. Volunteers provide support to patients, family members and staff by helping with patient preparations in the holding room before procedures, placing blood pressure cuffs and ekg pads, providing comfort items for patients (e.g., extra blankets, pillows, headsets, warm neck wraps,) discharging patients, helping turn around beds, & running patient-related errands. WEEKDAYS
Gift Shop
We have two gift shops; one in the main lobby and the other in our Outpatient Pavilion. Extremely busy and popular, our Gift Shops have a reputation for varied and interesting items. Volunteers assist employees, visitors and patients with general informational needs and gift selection. The primary role is one of customer service and hospitality. We will train you to operate the cash register and credit card machine. All the gift shop profits go to the Volunteer Pledge for building projects such as the new Patient Care Center and Cancer Center.
Health Resource Center
The Health Resource Center is a small consumer health library designed to help SJH patients and family members with their medical information needs. This position will welcome patrons and assist them with the use the HRC web site, databases of information and finding printed brochures. Additonally, this position will supervise the stocking and reordering of printed brochures and check the web site for broken links.This position will also assist with the use of computers and WWW research. Bilingual volunteers are especially welcome! Training will be provided by Burlew Medical Library staff. 7 days week 8 am - 10 pm
Messenger Service
Volunteers walk an average of 4 - 7 miles (some much less, others even more miles!) while discharging patients; transporting mothers to see their newborns in the neonatal intensive care unit at Children's Hospital of Orange County; delivering medical records, specimens to the laboratory for analysis, supplies, and medications from the pharmacy to the nursing units. Beyond that, some choose to become trainers of new volunteers or telephone dispatchers. Adults & College Students staff WEEKDAY MORNINGS & EARLY AFTERNOONS, High School volunteers staff EARLY EVENINGS; WEEKEND AFTERNOON & EARLY EVENINGS.
Nursing Units
2 South (women requiring gynecological or medical/surgery treatment; hysterectomies, mastectomies, bariatric surgeries), 4 West Telemetry (cardiac patients on heart monitors & Outpatient Observation) 5 West (Orthopedic), CVICU/ICU/CCU (Critical Care departments including cardiac and post-surgery patients.) Volunteers make rounds to patient rooms offering water, ice, blankets, checking on infection control supplies and visiting with patients, assisting with meal trays, messenger service errands & discharges, etc. MORNINGS, AFTERNOONS, EARLY EVENINGS 7 days/week
Physical/ Occupational Therapy
Assist with in-patient and out-patient assignments. Volunteers assist hospital staff with basic clerical duties (filing, typing/ word processing, mailings, stocking supplies, etc.,) distribution and collection of Patient Surveys, and patient therapy sessions. Escort ambulatory patients that would like to walk around unit. Restock supply cupboard. Available morning & afternoons, 6 days/ week.
Radiology
Greet patients and visitors; direct to waiting room; provide visitors with directions to cafeteria or other hospital locations; identify patient/visitor needs and facilitate response by appropriate staff member; relay patient progress from clinical area to visitors/family in waiting area; assist visitors in locating patients; request that visitors wait in waiting room until after the radiology exam is completed; help with visitor control by being aware of visitors in hallways, etc. Offer assistance, direct to waiting room, or direct visitor to cafeteria if refreshment desired. Escort patients to modality: notify the Tech, assist patient with gown. WEEKDAYS
Surgery Prep (SPU)-In-Patient
Weigh patients and take them to designated beds, escort/ discharge patients to and from SPU, wipe down and make up gurneys (bedding, pillow cases, etc.,) assist SPU staff with some clerical work (e.g., answering telephones, operating intercom system, light paperwork, etc.,) deliver patient belongings to respective units. WEEKDAYS
Surgery Reception-Out-Patient
Assist the receptionist in greeting patients and their families; take basic information from them about the time of surgery and who will be waiting for them or taking them home; facilitate getting the patient/family member to the appropriate POH room or PACU area, and communicate with those areas to assure their awareness of the patient/family arrival. It requires the volunteer to be able to walk independently with the patient. Since about 40% of our patient population is bilingual, ability to speak Spanish is helpful. WEEKDAYS
Service Representative
The primary role is one of customer service and hospitality. Provide support by visiting with patients in their hospital rooms and listening carefully to any complaints or concerns that the patients, or his/her family may have and immediately notifying a Service Representative of those concerns. Assist patients with routine requests for newspapers, magazines, videos, etc. Excellent opportunity to experience working with a diverse group of patients and their families who are being treated for widely varying health problems. Bilingual volunteers of any language are especially welcome! WEEKDAYS & WEEKENDS (after training on weekdays)
Surgery Recovery (PACU)-Out-Patient
Make rounds in patient treatment area to determine any pending patient needs. Check family waiting room to assist visitors with needs for information, coffee, etc. Escort/ transfer patients to and from PACU. Assist with typical "messenger volunteer" tasks, such as specimens to labs, supplies from central, blood bank runs, charts, paperwork, etc. Escort/ transfer patients to and from PACU. Wipe down and make up gurneys (bedding, pillow cases, etc.) [observing Standard Precautions]. WEEKDAYS