What Our Patients Say
St. Joseph Hospital views every interaction with patients as an opportunity
to serve in the tradition of the Sisters of St. Joseph of Orange. Here's
a sampling of patient satisfaction survey comments:
Behavioral Health Services
"There were really wonderful, understanding nurses. The nurses tried
to be as helpful as they could be, very caring and very compassionate."
"I am completely satisfied with the overall appearance, staff, medical
dr., nursing staff and accommodations."
'In regard to the Cardiac Rehab Dept. and the program, it's excellent!
I'm so grateful to my doctor for recommending it! It was truly a great
benefit to me. It helped me both physically & mentally. The staff
is excellent, caring & kind."
"The nurses go above and beyond there calling and truly show a genuine
concern and interest in the folks the care for, my time went by so quickly
I wish I could have stayed longer. Many Thanks and God Bless."
"Can't remember names but your staff members are all angels. They
make you feel like everything's going to be ok!"
The Center for Cancer Prevention and Treatment
"I had multiple radiation treatments at St. Joseph's. The valet
parking for radiation patients was very nice and made it less of a hassle
as the treatments progressed. I only had to wait once for my 30 appointments.
I was very pleased with the treatment and the staff. I envisioned a complete
nightmare and it was very pleasant and comforting."
"All the staff members were kind, friendly and helpful!"
"The Cancer building (Infusion Center) was beautiful and efficiently
run. Loved the Infusion Center. "
"I want to show my appreciation to all the personnel for their service-
that was being offered, what I liked the most is, the smile that I was
received with every week that made me feel secure without any fear. Thank
you for treating me like family."
"The techs doing the radiation therapy are all very friendly and
professional. Everyone is always very helpful and cheerful and friendly."
Emergency Care Center
"I had an injury to my left wrist that required stitches. Everything
was handled professionally and to my satisfaction. Each step of the procedure
was explained to me before it was done. I was greatly satisfied."
"I don't remember the names but every one that I dealt with were
great! St. Joseph's is the best!"
"I don't think that I could have been treated any nicer."
"We wanted to thank the whole ER staff they made my mom feel like
a friend, like a member of family. They spoke and explained things to
her and let her and me know what was going on at all times."
"All the employees are very kind and absolutely professional."
"I can't single out any one individual, they all performed great!
I have never moved so fast through an E.R. before and I wasn't even
bleeding. The staff made me feel comfortable and kept me informed at all
"All staff outstanding, felt totally relaxed with warm responses
to his attempts at humor, treated with utmost respect and care. Have had
many stays at SJO over the years - family also. Feels so strongly about
the excellence at SJO, that if he was in San Diego and had a gunshot wound
to the heart, would insist he be brought to SJO."
"Thank you, St. Joseph, for taking care of my father who suffered
a mild stroke. St. Joseph emergency room doctor ensured a smooth transition
to the telemetry unit."
"Great care! A++++"
"I don't know names. Everyone was very nice and ready to help
in any way. That was just what we all need at the rime of an emergency!
Thanks so much".
"I feel that nothing needs to be changed or improved. Everything
from parking to nurse and doctor treated me very well. In a nice and respectful
manner. Doctor and nurse explained what was done to me and my results."
"The welcoming staff at the front door parking and billing were courteous
and efficient to everyone. I was impressed with the speed to get me settled
into a room for exam. Thank you."
"Even nurse did very well in speaking some things in my language
(Spanish). I would most definitely recommend this hospital to my friends
and even my family because I trust them."
"I just wanted to drop a note to all the admin and staff there for
helping me at a time I was lowest. You all do an excellent job, keep it
"St. Joseph's Hospital has always been my choice. I received open
heart surgery in the past and felt there was a very good professionalism,
as well as all of the courtesy and kindness given to patients and myself.
Can't say enough good things. "
"All were great. Thanks. I love u all for your care."
"The entire staff was great! My overall experience is greatly appreciated.
I highly recommend St. Joseph and continue to tell my very positive experience.
Thank you St. Joseph staff for saving my life...God Bless."
"My mother was delivered to your emergency area. Right from the beginning
with a courteous & helpful parking attendant, your excellent routines
began. I was escorted by a volunteer to the emergency room where my mother
All personnel were courteous & helpful to both my mother and myself
during all procedures and the length of our stay.
Thank you for taking such excellent care of my 94 yr. old mother."
"Both of us found the staff to be most welcoming and approachable
in creating a comfortable environment for an anticipated uncomfortable'
procedure. The staff, from the front desk to the nurses, made the visit
most enjoyable by putting us at ease about any questions and concerns
that we may have had. The nurse was particularly warm and informative
in establishing a rapport with us while waiting for the procedure. Again,
we would like to thank all the staff who are so very able to make a hospital
visit feel far from a clinical experience."
"Nurse was so kind and very informative also caring. Made the whole
process a relaxing time."
"The whole medical staff performing the procedure were outstanding."
"I wish I could remember the nursing team's names, but cannot.
They provided me the best service and attention I could have expected
at St Joe's. This will be my hospital of choice and is top notch!
"Nursing staff was extremely helpful and friendly, I felt very comfortable
and received very professional and loving attention.
Thank you (staff) and of course the anesthesiologist and the doctor."
"Do not remember the names but the entire staff was wonderful. They
made me feel pampered."
"This staff is the most loving and caring group to each other, to
their patients and to me. I honestly mean this. It is always a joy to
be with them."
Heart and Vascular Wellness Center
"The nurse really was a great help talking to me and keeping me calm
during this time. She was wonderful."
"My experience at St. Joseph's has always been excellent. Thank
you St. Joseph!!"
"Everyone at Pavilion are very nice and caring and especially professionals.
Thank you, all of you, for caring for my mom. Thank you for all your help.
My mom is doing so much better because you care."
"From the first day that I went to the Heart Center at St. Joseph
Hospital for an echocardiogram test, I noticed that your staff was very
professional, polite and showed a concern for my visit. I hope to have
medical insurance that my family and I can continue to have St. Joseph
Hospital to take care of all our medical needs."
"Deanna Carlson was very friendly and did a very good job of explaining
my test and information."
"Everyone is always very nice. I like using the lab."
"Everyone was very pleasant and was very professional. Very good."
"Nurses that were great - Larauna, Jennifer, Velvea, Tiffany, Andrea."
Main Operating Room
"St. Joseph has been my hospital of choice for almost 25 years. Even
though there are several quality hospitals that are closer to where I
live, I come to St. Joseph because the quality of the physicians I've
had is exceptional. Unfortunately I know too many, but I'm grateful
to them all. Over time we get to know the primary doctors, but during
this last surgery there were also a couple of people that were just there
for that particular surgery and were absolutely great."
"On my behalf I am completely grateful for all the attention I receive.
I do not doubt you have totally professional Doctors, very assertive and
your nurses very serviceable. I am very grateful for your returning me
without complications to my health. Thank you to all the personnel that
forms part of the hospital St. Joseph."
"I want to write to and give my appreciation for your staff member
who worked the Family Surgery Waiting room desk. She is excellent. My
mother was having surgery during this time and I waited in your Family
Surgery Waiting Room. I watched your staff member keep herself organized
with the different families in the waiting room, keeping track of information
and relaying information as she received it from the ORs. She maintained
composure, compassion, and her organized nature to keep families informed,
even as the waiting room was becoming very crowded with families. I know
how important it is for the family to feel that sense of security that
their family member is receiving quality care and to feel assured that
any new information will be relayed to them during their loved one's
surgery. I observed your staff person doing a wonderful job of providing
this level of comfort and security for your St. Joseph families."
Maternal Fetal Testing
"The nurse who worked with me that day was very professional and addressed
all of my concerns. She was very attentive to my needs. All their staff
was very helpful and accommodating. "
Medical Intensive Care Unit
"St. Joseph is the best hospital I've ever been to, the nurses
were great from ER to ICU.
I had no problems or complaints about my care."
Medical Pulmonary Unit
"If you have to go to the hospital - St. Joseph's is the ONE!!!"
"Thank you for taking great care of my dear mother. She told me to
tell you that she was very happy with the care given at St. Joseph Hospital."
"I commend your staff; emergency room, observation, patient room,
for being so nice, professional and patient. Thank you so much for helping
me get better!!"
"The doctors + nurses were exceptionally great especially the doctors
"I had very good nurses & the aids were fabulous.
"Your hospital is number one and I would not hesitate to recommend
to family or friends. Keep up the great work you people are doing. Thanks
again and God Bless."
"All treatment and personnel were great. Felt service was the best.
Ordering the food was great. All personnel were pleasant and helpful.
Positive experience! "
"St. Joseph is a good hospital the service is spectacular. Thanks
"My mother's care could not have been better. Excellent care,
immediate tests scheduled when needed. Because of the care and attention
my mother received, that's why she's still with us today!"
"I wish to thank everyone at St. Joseph's Hospital for an extremely
job well done. Thank you so much!"
"My daughter got excellent care. I was with her 24-7 and everyone
was so nice - St. Joe's is an excellent hospital the room and nurses
etc. were excellent. Could not have been better."
"I've been a previous patient, and when in Orange County, wouldn't
think of going anywhere else. I live east of Fresno, in Big Creek, and
when the people from up here ask where is a good hospital down south,
I tell them St. Joe's. Thanks to all the doctors & staff."
Medical Telemetry Unit
"The nurses, each one, including CNAs, were all very knowledgeable,
courteous, compassionate, and attentive."
"The admitting physician and staff neurologist were very caring and
"My father, who had belonged to another medical group before, insisted
on switching medical groups to St. Joseph's because of the excellent
care and service he received. St. Joseph exemplifies it's mission
and values, and every St. Joseph associate respects those values. SJO
is an excellent hospital and my father and I experienced it first-hand.
I am very grateful."
"Great staff and techs. They helped me a lot with my pacemaker. Thank
"The nurse aids were wonderful...The room was very nice."
"Doctors were very good too. Thank you!"
"All the nurses were excellent. I can't imagine getting better
care anywhere else!"
"I would like to thank all your nursing staff that cared for me.
They were awesome! May God continue to bless St. Joseph Hospital with
wonderful staff, and may the staff also be blessed. Lord knows I was blessed
with caring providers/ nurses during my time at the hospital."
"I quite honestly didn't know what to expect of Saint Joseph's
Hospital, and I'm happy to report that of all the hospitals I've
experienced in California, Saint Joseph's is by far the highest rated
in my book, hands down. The Staff, the Nurses and the Doctors all treated
me with care and compassion. Each one was very easy to speak to, ask questions
of, and everyone I dealt with had time for me. They were wonderful to
me and also to my family. One of the neatest aspects of my stay was that
my husband Jason was able to sleep in a bed in the same room as I- I couldn't
believe it! That was so nice and thoughtful! They really treated us as
though we were royalty. Another very nice aspect was that the Doctors
and Nurses involved both myself and my Husband 100% of the way, they listened
to our countless questions and gave us thoughtful answers, and we both
felt very comfortable with my stay and with the quality of care I received.
Everything from my admission to my surgery to my release - went smooth
as can be. I've been singing the praises of Saint Joseph's Hospital
ever since I was released. It's very good to know that there is a
high quality hospital within this community, and believe me if ever I'm
to be hospitalized again or if my family or friends fall ill and need
hospitalization, Saint Joseph's Hospital is the destination. Thank
you so much!
I'd like to tell you that I quite honestly didn't know what to
expect of Saint Joseph's Hospital, and I'm happy to report that
of all the hospitals I've experienced in California, Saint Joseph's
is by far the highest rated in my book, hands down. The Staff, the Nurses
and the Doctors all treated me with care and compassion. Each one was
very easy to speak to, ask questions of, and everyone I dealt with had
time for me. They were wonderful to me and also to my family. One of the
neatest aspects of my stay was that my husband Jason was able to sleep
in a bed in the same room as I-I couldn't believe it! That was so
nice and thoughtful! They really treated us as though we were royalty.
Another very nice aspect was that the Doctors and Nurses involved both
myself and my Husband 100% of the way, they listened to our countless
questions and gave us thoughtful answers, and we both felt very comfortable
with my stay and with the quality of care I received. Everything from
my admission to my surgery to my release - went smooth as can be. I've
been singing the praises of Saint Joseph's Hospital ever since I was
released. It's very good to know that there is a high quality hospital
within this community, and believe me if ever I'm to be hospitalized
again or if my family or friends fall ill and need hospitalization, Saint
Joseph's Hospital is the destination. Thank you so much!
Mother Baby Assessment Center
"All of the nurses were fabulous!"
"I was recently in St. Joseph's Hospital. Due to a health concern,
I attended the Pavilion very often and had lots of tests. I found the
service at the Pavilion to be absolutely excellent. The staff at the Maternal
Fetal Testing were all fantastic. Although a stressful time for me, I
looked forward to my appointments there as every member of staff were
so competent, caring, reassuring and I felt they went above and beyond
to give me the best service possible."
"I really like how they treated me from the time I went in to the
time that I came out. The nurse and staff who treated me were nice."
"All of the nurses I had were great! I had an exceptional stay! Thank
you for making a nervous, exciting and tense situation great! "
"All of the staff was so friendly and nice!"
"The doctors and surgical staff (including nurses) were all excellent."
"Pain management was great."
"I had a great experience, delivering my baby at St. Joseph Hospital.
Everyone from the doctor, chaplain, anesthesiologist and nurses went that
extra mile to make sure I was well taken care of. I felt very comfortable
and was happy to have my maternal care at St. Joseph. I will recommend
this hospital to family and friends."
"I had my baby with no pain medications or epidural and I remember
there was a picture of a baby on the table behind my bed with each contraction
I would look at the picture and it would keep me focused on what I was
working for, it helped me a lot. All the nursing staff were wonderful
and really stuck to my birth plan and even reassured me that I could do
it without an epidural when I was feeling like giving in. I appreciate
that so much. I will never go to another hospital or another doctor and
will always recommend you."
"The nursing staff (delivery and recovery and thereafter) were very
skilled and attentive. They all showed great attitudes and were very professional.
They explained things well and made sure prior to my discharge that I
was walking (which was hard due to c-section) and that my knowledge of
taking care and nursing my infant was sufficient. All doctors and staff
show grate skill and compassion!"
"Our labor and delivery nurse was amazing!"
"I felt safe when I was in the hospital. I've had three kids
at this hospital, this time they had the ankle tags which was a safe way
to monitor the babies. I like that added safety benefit."
"Giving birth to my daughter in St. Joseph hospital was a very good
memory for me. I'm sure I couldn't do it this easy without the
nurses' help. I am really thankful to all nurses in labor and delivery."
"I feel I had the best care during my hospital stay. I am not much
of a letter writer but I do continue to tell my friends and family of
the wonderful labor and deliver nurse, my mom-baby nurses, and all those
that helped me @ St. Joes. (Doctors, registration clerks, lab techs and
"The two male assistants, Ron + (forgot the other gentleman) were
very kind. They calmed me down when I became uncomfortable and in pain.
Both had great bedside manners and were extremely professional. It was
scary + I appreciated their efforts."
"I am so grateful that I was able to go to St. Joseph's. I would
recommend your hospital to everybody I know. "
"Excellent care and service for all tests, procedures and surgery
for lung cancer. St Joe's is my first choice!"
"Very hard to mention just one person. All your staff was magnificent.
I will grade all of them as A+. Keep your great work. You are great."
"Nothing to be improved upon. Excellent hospital with competent, caring
and comprehensive staff."
"All staff members were warm and friendly. The entire staff of the
hospital were courteous and made the entire experience as relaxing as
"Thank you guys for my new hip. My whole life was or had fallen apart
this year! I've been on Oxycontin for 6 years and now I'm not.
The nursing staff was really great. The therapeutic staff was great. In
short this was the best hospital experience I ever had I pray that the
lord cast blessings upon St. Joseph's Hospital."
"I was treated & cared for in a very professional & caring
way. Very satisfied, & thank you very much for everything."
"Everyone was great. Normally I wouldn't waste my time on filling
this out. Everyone was so nice and figured I better. A+."
"I had a good experience at St. Joseph's. I was there for a short
time - about 30 hours for a hip replacement. The nursing staff was very
good. Thank you."
"St. Joseph's was fabulous from the blood donation, admitting,
then surgery and stay."
"All of the nurses who cared for me were excellent - friendly, responsive
and efficient. Your hospital is the best I have ever been involved with.
The pre-op people at the Pavilion were cheerful and prompt."
"Everyone was always very courteous, very professional, and they
cared about the patient's welfare. They always responded right away
to any requests for assistance and were understanding of the needs of
the patient. I would be very glad to refer anyone to this hospital facility
and would select and request this facility if I ever need care or hospital
in the future. They are doing everything possible to make the patient's
visit there as comfortable and beneficial for the patient as possible."
"From the time that I entered until the nurses put me in the care
to leave. I was treated with respect, care, and courtesy. I did not have
one problem with anyone. I was well taken care of. Thank you all and God
"The nurses and staff were very helpful and kind, I did not want
to leave the hospital, I have never been treated so nice. Please thank
all of them!"
"I was impressed with the entire operation and my stay there - even
the food was good!"
"I was most impressed with everything. Not that I would want to but
I was so comfortable I could take a vacation at your hospital! The colors
were most relaxing and the chairs and small bench were great. One could
even lie down and rest on the bench. The consideration given to family
is wonderful. I felt very safe and protected from infection!!"
"The nursing staff and all assistants were exceptional! I received
wonderful care from everyone. I wish I could remember all the names of
those on the orthopedic floor! Thanks to all!!"
"Since I was only in your hospital for three days, I don't remember
very much. You must have done your job successfully since the operation
was a success. Thank you for a good bottom line."
"ALL of the hospital staff during my surgery and stay on July 11 and
12 (2011) were exceptional! The nursing assistants worked extremely hard
assisting in my care, even though the RNs were attentive too. The physical
therapist and occupational therapist were great too. The OT gave some
very helpful hints and reminders for at home that have saved me from "re-injuring"
by back during my recovery! Dr. (Jeffrey) Deckey is an amazing surgeon.
The combination of his skill and experience, along with the services/care
provided by S.t Joseph Hospital exceeded all my expectations."
Outpatient Surgery Center
"Excellent care. My anesthesia provider went out of his way to explain
procedure options & care! Took extra time."
"Everybody was pleasant and cared for my welfare."
"I was well pleased with the service at the outpatient surgery pavilion.
I was pleasantly impressed with the professionalism and friendly compassion
shown to me."
"I felt I was in good hands at all times."
"In general I have always found St. Joseph's staff and services
to be of excellent quality and considerate of personal needs. The staff
explained all procedures and answered all my questions adequately. I and
my family and friends were made to feel welcome. I was made to feel as
comfortable as possible. The follow-up instructions were adequate.
I will continue to feel that St. Joseph Hospital is the best in the area."
"The nurse in recovery was wonderful! I spent a long time in recovery
and the staff was great to me and my wife."
"St. Joseph's was excellent in every way."
"Everyone that assisted with my surgery was very nice, caring, and
all made me feel less nervous. I've had several surgeries (all @ St.
Joseph) and every time I felt comfortable."
"The "Outpatient Surgery Department" at St. Joseph Hospital,
made me so comfortable being it was my (First Surgery).
I extend my gratitude to everyone who made me at ease!"
"I am more than satisfied by the excellent care I was given and especially
impressed with the entire staff's efforts at calming my fears which
were many!) All caregivers in my case had a bedside manner that was not
only professional, but (in my opinion) went above and beyond their 'call
of duty'. Kudos to all concerned. "
"The surgery from beginning to end was a very positive experience
thank you St. Joseph's staff!"
"Never felt like I was just another patient. Thanks."
"Everything was extremely professional and comfortable. Very high
"All office staff were more than helpful + nice. And all the therapist
staff that were assigned to me were very nice and professional & helpful."
"Keep up the good work! I am satisfied with the care I received at
St. Joseph Hospital."
"In my opinion St. Joseph Hospital is the best hospital I have ever
been in. The staff are very professional, caring & dedicated. I would
recommend it to anyone who is looking for good medical care."
"Currently everything is great. Hospital and Pavilion provide excellent
service and care. Staff is amazing, friendly, compassionate and caring.
Keep up the excellent work."
"All of the staff was excellent."
"I have my ultrasound and CT scan in St. Joseph Hospital, both are
"I don't know her name - but the girl who did my mammogram was
very sweet. It was my first one and she made me feel very comfortable
during it. Wish I knew her name to write it here! "
"Is the best clinic in the world because they have the best doctors,
nurses, and workers. All who work there in all the places of St. Joseph
Hospital are a good team. Thank you for everything. Thank you very much."
"Everyone was great. I actually came home and called my sister and
said everyone was so nice that it made me almost wish I had to have a
mammogram more often. Very friendly and helpful! And I got cookies afterwards!
Awesome experience. You guys rock!"
"Good experience. No improvement needed. I just want to say in my
own words how wonderful the experience was. From the registration on the
first floor to the completion of the mammogram, everyone was caring and
professional. I did not have to wait to be helped at the registration
or for the exam. They seem to just know how to space the appointments
to respect the patient's time. I am so happy that you sent this survey
to me, because I was going to send a letter stating my great experience!"
"I love St. Jo's. I believe it is one of the best hospitals in
the country. Wouldn't go anywhere else."
"The women in pre admissions were very friendly and made the experience
"Everyone are professional, nice to talk to and with smile. I do
like to be in your hospital if I need. Very clean and convenient. More
power to St. Joseph's Hospital."
"The technician that did the CT scan was super nice & caring."
"I first came to St. Joe in 1960. I remember a tall brick building
you have grown a lot over the years. I'm glad in my 81 years I've
had wonderful doctors and care. "
"The nurse who did the IV & Cat Scan was very good. Sorry I don't
remember her name because she deserves a commendation. "
"I am known for my panic and anxiety problems and I was a little
bit anxious in having to get an MRI but when I got there the lady at the
appt. center was extremely kind to me. Everyone was so kind and showed
great care for me as a patient. Thank you very much for a great experience
during what could have been a nerve-wracking experience."
"The nurse that administered my MRI, MRA and contrast was fabulous.
She was very caring and comforting. I don't know her name, but would
like to extend my thanks and appreciation for her professionalism and
"For the past six years I have returned to St. Joseph's for my
MRI - I cannot say enough with regards to the excellent treatment in admitting
and also your MRI department. My annual appointment is with Dr. (William)
Loudon and I could have my MRI in Reno but prefer to return to St. Joseph's."
"Another RT, who took him off the vent, was very nice to them, asked
them nicely to step out of the room for a few minutes, had the lights
dimmed and everything quiet when they came back to the room."
Sleep Disorders Center
"This hospital and staff are excellent I can't think of anything
that needs improving. All safety is excellent - thank you for your wonderful
"We are very much appreciative of the services provided at your facility.
On the two occasions in your care, both were made pleasant by the staff's
professional and caring manner. Even before receiving your correspondence,
we had planned sending notification of our appreciation and acknowledgment
of the staff's dedication. From explaining procedures to the caring
touch of a warm blanket, along with their patience. Congratulations to
a staff of great employees for a job very well done!"
"I was there for a sleep study so I had no contact with a doctor
or nurse. The person who did the study was very helpful and cared for
my needs. Overall the study was informative and helpful. I was very pleased
with the care I received. I would recommend this study to others."
"Everyone was so pleasant it made me more at ease. I didn't worry
"The sleep study tech who did my study was very professional, answered
my questions, and was helpful in making me calm/comfortable about the
"I love St. Joseph's. I would never go to another hospital. I
was able to see Mass on the TV on Sunday which was very important to me.
Also I was so pleased that someone came and gave me communion. I was so
glad that the Chaplain came in and prayed with me and offered a blessing
for me. Everyone who attended to me, doctors, nurses, aids and all the
staff were wonderful. Thank you for my great care while at St. Joseph's."
Wound Care Center
"My last stay at St. Joseph Hospital was a very comfortable stay.
I have no complaints. The staff were very professional, caring & very
attentive. The private room that I was in was beautiful! I had the best
view! I surely recommend St. Joseph Hospital to everyone that I come into
"All staff members @ Wound Center were very caring and helpful in
explaining treatment and providing it."