Patient and Family Resources

Condition H

At St. Joseph Hospital, we strive to provide the best care and safest environment possible. In our ongoing efforts to improve patient care, we now offer a new program called “Condition H," which is a patient safety initiative.

What is Condition H?
Condition H is a program that allows patients and families to call a “Medical Emergency Team” when they feel they are in an emergent situation and/or their needs are not being recognized and/or met. “H” stands for HELP.

Why are We Offering This?
Condition H is proactive measure to increase patient safety and satisfaction, and solidify the relationship between our patients, families and the healthcare team. The program also provides patients and families access to care and the ability to communicate their needs and concerns.

When Could a Patient or Family Member Call Condition H?
  • If a noticeable medical change occurs in the patient and the healthcare team is not recognizing the concern.
  • If the patient or a family member feels that there is a breakdown in communication and/or confusion in the plan of care with the healthcare team.
  • If you feel your concerns are not being heard and/or your needs are not recognized or met.

Patient/Family First Needs To:

  • Identify the problem and communicate with your primary care nurse.
  • If a problem persists, contact charge nurse and try to contact physician.
  • If a problem is still not adequately addressed and you have serious concerns about how your care is being given, managed or planned, consider activating Condition H.

How to Call:

  • Dial “66” on any hospital telephone and put on the call light.
  • Identify the call as Condition H.
  • Provide your name, location and reason for the response request.
  • A Medical Emergency Team will respond to assess and treat as necessary.

We hope Condition H empowers patients and families to access care, decreases anxiety levels and improves patient safety. The program aims to address immediate needs and increase communication between patients, families and the healthcare team.

If you have questions, please discuss them with your healthcare team.